Account Manager – Key Accounts

About the role

Slice is looking for an Account Manager to lead a team of key account managers and oversee a portfolio of independent pizzeria partners. You will ensure partners receive proactive, solutions‑oriented support while collaborating across the company to apply the shop success checklist.

Key responsibilities

• Lead and mentor a team of key account managers who use the Slice platform.
• Manage a portfolio of high‑value key accounts, handling escalations, cancellations and customer complaints.
• Provide timely, proactive support to shop partners and ensure the success checklist is applied.
• Collaborate cross‑functionally across Slice to drive partner growth and retention.

Required profile

• 4+ years experience managing enterprise‑level B2B or marketplace clients, preferably in restaurant or hospitality.
• Proven track record of retaining and growing high‑value accounts.
• Ability to handle escalations and high‑risk situations calmly and clearly.
• Strong analytical ability to turn data insights into actionable strategies.

Required skills

• Salesforce
• Slack
• Excel

What we offer

• Paid on‑the‑job training from day one.
• Clear career growth paths with coaching and mentorship.
• Competitive salary with night‑hour supplements and extra payments.
• Wellbeing stipend, referral program, and fun team activities such as ping‑pong tournaments and Pizza Fridays.