Агент во контакт центар

About the role

We are looking for a motivated Contact Center Agent to join our team and provide high‑quality support to A1 customers. You will be the first point of contact, handling inbound calls and ensuring a smooth, satisfying experience for every caller.

Key responsibilities

• Answer inbound calls promptly and professionally.
• Deliver timely, accurate assistance in line with A1 service standards.
• Resolve customer issues and answer product‑related questions.
• Promote A1 promotions, products and services during calls.
• Build and maintain strong relationships with customers through active listening.
• Achieve sales targets by upselling A1 offerings.

Required profile

• Excellent verbal communication skills.
• Strong customer‑orientation and a proactive attitude.
• Solid knowledge of Microsoft Office applications.
• Flexibility to work in three rotating shifts.
• Willingness to continuously learn and adapt to new technologies.

Required skills

• Microsoft Office

What we offer

• Dynamic work environment in a leading telecom company.
• Opportunities for professional development and career growth.