Airline Claims Specialist

About the role

AirAdvisor is looking for a detail‑oriented Airline Claims Specialist to join its fast‑growing global claims team. Working 100% remotely, you will help air passengers obtain the compensation they are legally entitled to for flight delays, cancellations, missed connections and baggage issues.

Key responsibilities

• Submit compensation claims to airlines through official portals and written correspondence.
• Follow up diligently with airlines to ensure each case is accurate, compliant and resolved promptly.
• Communicate with clients via email and internal tools, setting realistic expectations and providing regular case updates.
• Escalate complex cases to national aviation authorities (e.g., CAA, DGAC) and manage the resolution process.
• Maintain detailed records of all interactions and outcomes in the company’s claim management system.

Required profile

• Strong written communication skills in English.
• Ability to work independently and manage a high volume of cases.
• Interest in aviation regulations and passenger rights.
• Customer‑focused mindset with a commitment to fairness.

Required skills

What we offer

• Fully remote work (40 hours/week).
• Monthly gross salary between 35,000 – 65,000 BGN, adjusted for seniority.
• 20‑25 paid vacation days plus national holidays and up to 10 paid sick days.
• Opportunity to contribute to a mission‑driven TravelTech/LegalTech startup with a global impact.