Amazon Operations Manager (Brand Launch Pipeline)

About the role

A growing Amazon business that builds brands from scratch for clients and runs its own brands is looking for an Operations Manager. You will own brand-building delivery and client communication, keeping two connected pipelines moving and freeing the founders from day-to-day coordination. The role is full-time, remote, within EU time zones (GMT/BST), with core overlap with founders in Lisbon.

Key responsibilities

• Run the new product pipeline: move ideas through sourcing and quotes, prioritise with supply chain and ask the product lead for more ideas
• Run the client launch pipeline: coordinate each step from product selection to launch, with owners, deadlines and follow-ups
• Start with a daily 30-minute pulse check on launch blockers, outstanding quotes, product ideas and Slack updates
• Work with supply chain to keep orders, stock and logistics on track, and build forecasts from real sales data
• Coordinate catalogue, design and PPC specialists so their work is ready on time
• Manage the brand-building client journey, giving clear updates at least twice a week to active sourcing-phase clients
• Keep trackers and reporting current, flagging refund, stock or sales issues early with a plan
• Improve systems with clearer SOPs, better ClickUp workflows and AI or automation
• Run the weekly ops meeting and give the founders a concise report on progress, risks and next steps

Required profile

• 7+ years of operations leadership in e-commerce, Amazon or a supply-chain-heavy business
• Understanding of Amazon, catalogue/listing workflows and the product-to-launch process; personal product launches are not required
• Excellent written English (native or near-native)
• Based in or overlapping with EU time zones (Western or Eastern Europe strongly preferred, UK working hours)
• Self-directed, organised and able to manage multiple projects with clear accountability

Required skills

• Strong AI fluency and use of AI tools to improve workflows
• Systems thinking and daily use of ClickUp, Notion or Airtable
• Brownie points: direct Amazon FBA private label launch experience, offshore team management, supply chain experience, familiarity with Xero, Sellerboard, Helium 10 or Jungle Scout

What we offer

• Starting base of $4,000 per month, with target total compensation of $7,000-$8,000+ per month within 12 months
• Performance bonuses tied to successful launches and operational outcomes
• Path to Operations Director within 12 months, with potential path to COO
• Unlimited paid time off, paid sick leave and flexible hours within core overlap
• Equipment provided as needed and learning and development support