Customer Facing IT Specialist (CFIT)

About the role

DHL Express is seeking a Customer Facing IT Specialist (CFIT) to support the digital transformation of its customers in North Macedonia. You will act as a trusted advisor, helping clients adopt DHL eCommerce and Express technology solutions while ensuring smooth integration and a positive user experience.

Key responsibilities

• Onboard, implement and train customers on DHL digital solutions and applications.
• Promote adoption of shipping tools, APIs, integrations and customer platforms.
• Provide technical consultation to optimise shipping and logistics processes.
• Troubleshoot technical issues, coordinate resolutions and maintain high customer satisfaction.

Required profile

• Strong communication skills in English, both written and spoken.
• Experience in customer‑facing IT roles, managing integration projects and technical deployments.
• Ability to identify opportunities for automation, digitalisation and process optimisation.

Required skills

• API integrations
• EDI processes
• Web‑based shipping solutions
• Understanding of IT systems, software applications and networking fundamentals
• Data exchange concepts
• Proficiency with Microsoft 365 applications

What we offer

• Opportunity to work for a global leader in express logistics.
• Professional development and continuous learning.
• Exposure to innovative technologies and international projects.
• Competitive compensation and employee benefits.