Customer Service Adviser – Italian Fluency

About the role

Provide warm, friendly, and personal inbound customer service through written chat communication, supporting customers in Italian and English.

Key responsibilities

• Handle inbound customer inquiries via chat, ensuring accurate and helpful responses.
• Maintain a high level of customer satisfaction through attentive listening and problem‑solving.

Required profile

• Advanced command of Italian and English (minimum B2 level).
• Excellent communication, strong listening and problem‑solving abilities.
• Positive, team‑player attitude with dedication, flexibility and energy.

What we offer

• Exciting multicultural working environment with modern facilities and high‑technology tools.
• Competitive salary and paid training.
• Career development through personal development plans and internal recruitment opportunities.
• Work‑from‑home option, casual dress code, and regular social events.