Customer Support Agent

About the role

Rhino Entertainment is seeking enthusiastic, people‑focused individuals to join its Operations team as Customer Support Agents. You will be the first point of contact for English‑speaking players, delivering friendly and efficient assistance through email and live‑chat channels.

Key responsibilities

• Provide high‑quality customer support via email and live chat, addressing a wide range of player queries.
• Communicate with internal teams and external providers to resolve issues quickly.
• Process player withdrawals safely and efficiently, ensuring compliance with KYC and enhanced due‑diligence procedures.
• Escalate complex cases to the appropriate internal teams and follow them through to resolution.
• Maintain up‑to‑date knowledge of Rhino Entertainment’s products, services, and systems.
• Contribute feedback to improve FAQs, knowledge‑base articles, and operational processes.
• Complete mandatory compliance training and adhere to all regulatory requirements.

Required profile

• Fluent written and spoken English.
• Previous experience in a customer‑facing role, preferably within iGaming.
• Strong analytical and problem‑solving abilities.
• Ability to work under pressure, multitask and adapt to changing priorities.
• Excellent organizational and time‑management skills.
• Collaborative mindset and willingness to work in shift patterns.

Required skills

What we offer

• Competitive salary with health benefits and insurance.
• Attractive bonus packages.
• Continuous training and development opportunities.
• Chance to grow with a rapidly expanding iGaming company.