Customer Support Representative

About the role

Join Slice’s Customer Support team to assist pizzerias and their customers with fast, friendly service. You will handle a high volume of inbound and outbound calls, emails and chats, ensuring every interaction reflects our brand’s commitment to quality and reliability.

Key responsibilities

• Manage daily inbound and outbound calls from customers and partner pizzerias.
• Respond to emails using provided templates and create new communications as needed.
• Provide accurate information about Slice’s platform, services and policies.
• Resolve customer inquiries, complaints and issues in a timely manner.
• Make decisions on refunds, promo codes and order adjustments.
• Collaborate with teammates on side projects and process improvements.
• Work three shifts per week, primarily afternoons and evenings, including weekends and holidays.

Required profile

• Excellent verbal and written English (minimum B2 level).
• Strong communication and problem‑solving abilities.
• Team‑player attitude with a friendly, energetic mindset.
• Eagerness to learn and adapt in a fast‑paced environment.

Required skills

What we offer

• One‑month paid training program with a dedicated trainer and mentor.
• Career development opportunities within a growing tech company.
• Pizza Fridays and a supportive, inclusive workplace culture.
• Wellbeing budget and access to learning & development programs.