Field Service Engineer – North Macedonia

About the role

The role involves delivering professional field service for hardware (mechanical/electronic) and software products to customers across North Macedonia. You will work closely with the sales organisation during pre‑sales, demos, tests and installations to ensure high customer satisfaction.

Key responsibilities

• Repair and maintenance of hardware and software products on site.
• Setup, testing and verification of solutions at customer locations.
• Troubleshooting and deep failure analysis.
• Installation of hardware/software and delivery of customer training.
• Preventive maintenance, system audits and on‑call duty.
• Inventory management of service vehicles and reporting of service activities.
• Support service level optimisation, system integration and hotline assistance.

Required profile

• Mechatronics engineering degree or equivalent education.
• At least 3 years of relevant experience.
• Fluent Macedonian and very good English; additional Eastern European languages are a plus.
• Willingness to travel 100% of the time and a valid driving licence.
• Strong analytical mindset, self‑education attitude and ability to work independently.

Required skills

• Mechanical and electronic troubleshooting skills.
• Proficiency with Windows OS and Microsoft Office tools.
• Knowledge of TCP/IP, wireless connections and network configuration.
• Experience with firewalls, operating systems and application support.
• Basic data‑capture and management skills, e.g., SQL.