Hotel Receptionist – Front Desk

About the role

The Receptionist at Grand G Hotel by Generalturist is a full‑time, on‑site position in Skopje. You will be the first point of contact for guests, handling check‑in and check‑out procedures and providing information about hotel services and local attractions.

Key responsibilities

• Welcome guests and manage check‑in/check‑out processes.
• Answer and direct phone calls, handle reservations and guest inquiries.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and other departments to fulfill guest requests.
• Keep the reception area orderly and presentable.
• Perform basic clerical tasks such as filing, preparing documents, and updating booking systems.

Required profile

• Strong customer service and communication skills.
• Proficiency in receptionist duties and clerical tasks.
• Excellent phone etiquette and ability to provide clear information.
• Good organizational and time‑management abilities with attention to detail.
• Fluency in Macedonian and good command of English; additional languages are a plus.
• Willingness to work shifts, including weekends and holidays.

Required skills

• Experience with hotel management or booking software.
• Proficiency in standard office applications.