Onsite Support Engineer – Skopje (English/Macedonian)

About the role

D-ploy is seeking an IT Onsite Support Engineer to provide first and second level support to end‑users in Skopje. You will be the primary onsite contact, handling hardware, software and mobile device issues while ensuring a professional and regulated environment.

Key responsibilities

• Provide first and second level IT support for hardware, software, mobile devices and peripherals.
• Act as the primary onsite point of contact for end‑user IT issues and resolve tickets via ServiceNow.
• Deliver desk‑side and remote support, documenting all activities and resolutions.
• Support onboarding of new employees, including equipment setup and user guidance.
• Maintain knowledge‑base documentation and contribute to continuous service improvement.

Required profile

• Fluent in English and Macedonian (written and spoken).
• Minimum 2+ years of experience in IT support or onsite support roles.
• Strong troubleshooting skills in a Windows environment.
• Experience with ticketing systems, preferably ServiceNow.
• Ability to work independently onsite and provide a clean criminal record extract (≤3 months).

Required skills

• Windows operating system
• ServiceNow ticketing system
• Hardware and peripheral troubleshooting
• Mobile device support

What we offer

• Broad range of tasks in a friendly, international environment.
• Professional development opportunities and referral program.
• Company‑sponsored events.