Агент во контакт центар

About the role

We are looking for a motivated Contact Center Agent to join Melon Solutions. The role involves handling inbound and outbound calls for leading banks and financial institutions, providing information, solving issues and promoting banking products.

Key responsibilities

• Answer and manage telephone calls from bank customers.
• Identify appropriate solutions and arrange fulfillment of client obligations.
• Participate in tele‑sales campaigns and promote banking products and services.
• Provide information and support during informational campaigns.
• Record conversations and results in modern digital systems.
• Follow clearly defined procedures and standards.

Required profile

• At least secondary education completed.
• Strong communication skills and pleasant phone demeanor.
• Good listening, negotiation and professional communication abilities.
• Basic computer literacy and familiarity with MS Office.
• Responsible, organized and result‑oriented.
• Experience in sales, customer care, debt collection or contact‑center work is a plus but not mandatory.

Required skills

• MS Office

What we offer

• Stable employment in a well‑structured company.
• Team environment that recognises effort and initiative.
• Opportunities for learning, gaining experience and professional development.
• Support and training from an experienced team.