Billing Administrator

About the role

The Billing Administrator reports to the Head of Billing & Credit Control and ensures accuracy, efficiency and excellent customer service across all billing activities. The role is a key point of contact for internal teams and external customers in a fast-paced environment. It starts with two months of system and admin duties on a rolling contract, with the option to extend to a 12-month definite contract.

Key responsibilities

• Billing: record and maintain accurate details in the aBILLity billing system and Halo, and perform daily fraud and customer overspend checks, updating the mobile team and account managers as needed.
• Monitor billing tickets so queries are handled promptly, and resolve billing queries from end customers and internal departments.
• Support operations and projects teams in entering new customer billing data, and assist with downloading and importing CDR/SDR files for the monthly bill run.
• Reconcile supplier invoices against customer billing and raise queries where appropriate.
• Import and maintain buy and sell tariffs in the billing system for margin assurance, and assist with billing complex deals.
• Customer service: handle incoming calls and emails, deal with first-line billing queries, log support and billing cases internally and externally, keep customers informed of query progress, and provide high-quality service.

Required profile

• Prior billing experience.
• At least 1 year of experience in a similar billing or finance-related role.

Required skills

• Proficiency in Microsoft Office, especially Excel.
• Familiarity with the aBILLity billing platform.