Customer Success Manager (Skopje)

About the role

HMD Transport is seeking a friendly, coachable, and ambitious Customer Success Manager to join our Skopje office. You will be the first point of contact for new client accounts, driving outbound sales and helping customers navigate our brokerage solutions.

Key responsibilities

• Develop sales opportunities through outbound inquiry and cold outreach.
• Identify and contact potential client accounts, initiating first conversations.
• Manage leads and CRM activities using HubSpot.
• Maintain accurate client and prospect databases.
• Collaborate with the Customer Sales team to design and propose brokerage solutions.
• Work with a dynamic team to resolve logistical challenges.

Required profile

• Previous experience in sales or the US trucking industry.
• Fluent in English, both written and verbal.
• Excellent communication and negotiation abilities.
• Motivated, dynamic personality with a growth mindset for a long‑term sales career.
• Comfortable handling phone calls, writing emails, and managing objections.
• Team player with a positive attitude and willingness to learn.

Required skills

• HubSpot (CRM platform)

What we offer

• Modern office in Cevahir Mall, Skopje.
• Full private health insurance sponsored by the employer.
• Discounts at the fitness and spa center in Cevahir.
• Paid time off (PTO).
• Fun, energetic work environment.
• Competitive salary plus bonus program.
• Working hours: 14:00‑23:00, Monday‑Friday (local time).