IT Helpdesk Associate

About the role

Avenga is looking for an IT Helpdesk Associate to support its finance‑related SaaS platforms and assist customers with accounts‑receivable inquiries. You will work in a hybrid environment across several Macedonian cities, providing timely and accurate assistance on payment processing and system usage.

Key responsibilities

• Maintain accurate records of customers' AR balances, including payment and credit applications.
• Process daily ACH payments and check deposits, reconciling entries for variances.
• Post and apply payments, updating daily bank report spreadsheets.
• Contact customers to obtain remittances, clarify instructions, and follow up on failed payments.
• Monitor email and Zendesk tickets, responding to client inquiries and providing requested banking information.
• Assist the collections process, handling ad‑hoc requests.
• Review AR aging, investigate unapplied credits, and maintain detailed listings of unapplied funds.

Required profile

• Bachelor's degree in Accounting, Finance, or a related field.
• 1–3 years of cash‑applications experience.
• Excellent verbal and written client‑facing communication skills.
• Strong computer proficiency, especially with MS Excel, PowerPoint, and Word.
• Ability to collaborate effectively in a fast‑paced environment.
• Experience in a SaaS environment is a plus.
• Familiarity with Intacct, Stripe, Paya, Braintree, Zendesk, and Salesforce is a plus.

Required skills

• MS Excel
• PowerPoint
• Word
• Intacct
• Stripe
• Paya
• Braintree
• Zendesk
• Salesforce