Senior Customer Experience Representative

About the role

Join Slice as a Senior Customer Experience Representative, supporting US restaurant partners by onboarding them to the Phone product and ensuring smooth, exceptional interactions.

Key responsibilities

• Onboard new customers to the Phone product and serve as the primary escalation point.
• Handle inbound calls, process orders, and ensure accurate order transmission to restaurant partners.
• Collaborate with cross‑functional teams to resolve complex issues and maintain high‑quality service.
• Build strong relationships with shop partners to drive successful outcomes.

Required profile

• 3+ years experience in account management, customer support or customer success.
• Excellent verbal and written English communication skills.
• Proven ability to collaborate across teams and resolve complex issues.
• Ability to stay calm and composed in high‑pressure situations.

Required skills

• Google Workspace

What we offer

• Comprehensive set of benefits.
• Competitive salary.