Transformation Manager

About the role

As a Transformation Manager you will drive A1 Macedonia's strategic transformation agenda, turning business priorities into measurable results. You will act as the bridge between strategy and execution, working closely with business leaders and executive management.

Key responsibilities

• Lead strategic transformation initiatives from planning to implementation, monitoring progress, risks, dependencies and outcomes.
• Drive governance processes, reporting and decision‑making forums to ensure delivery of agreed objectives and benefits.
• Lead process redesign, optimization and identify AI, automation and digitalisation opportunities.
• Facilitate cross‑functional workshops to redesign ways of working and enhance customer and employee experience.
• Coordinate initiative owners and stakeholders, prepare executive presentations and portfolio updates.
• Track KPIs, milestones and benefits, maintain transformation dashboards and recommend corrective actions.

Required profile

• University degree in Business, Economics, Engineering, IT or related field.
• 2+ years of experience in transformation, project/program management, process improvement or digital transformation.
• Understanding of AI, automation and digital technologies and their business application.
• Proven experience leading complex cross‑functional initiatives.
• Strong analytical, stakeholder management, communication and facilitation skills.
• Strong ownership, execution focus and results orientation.