Customer Success Manager

About the role

We are looking for a friendly, coachable and ambitious Customer Success Manager to join our Skopje team. The role focuses on developing sales opportunities, managing leads and delivering top‑class brokerage solutions for the US trucking market.

Key responsibilities

• Develop sales opportunities through outbound inquiry.
• Identify and contact new potential client accounts.
• Manage leads and CRM activities using HubSpot.
• Maintain client and prospect databases.
• Collaborate with the Customer Sales team to design brokerage solutions.
• Work with the team to solve logistical challenges.

Required profile

• Previous experience in sales or the US trucking industry.
• Fluent in written and spoken English.
• Excellent communication and negotiation abilities.
• Motivated, dynamic and chatty personality.
• Growth mindset for a long‑term career in sales.
• Comfortable on the phone, strong email writing skills and able to handle objections.
• Team player with a positive attitude and willingness to learn.

Required skills

• HubSpot CRM

What we offer

• Modern office in Cevahir Mall, Skopje.
• Full private health insurance sponsored by the employer.
• Discounts at the fitness and spa centre in Cevahir.
• Fun and energetic work environment.
• Competitive salary plus bonus program.
• Referral bonus program.