Credit Controller (m/f/d)

About the role

This hybrid position based in Bitola supports the Credit Control Manager in recovering unpaid subscription fees across the Chaos group. You will manage overdue accounts for both direct customers and channel partners, combining proactive outreach with inbound query handling while ensuring a professional customer experience.

Key responsibilities

• Manage payments for a portfolio of 40‑50 channel partner accounts and ad‑hoc direct customer accounts, assessing payment prospects and applying recovery actions such as account suspension or legal escalation.
• Conduct inbound and outbound contacts to recover outstanding balances, maintaining a solution‑oriented approach.
• Apply payments to invoices and create credit/debit memos accurately and promptly.
• Liaise regularly with Sales Operations, Customer Experience, and other customer‑facing teams to resolve account queries and ensure a seamless experience.
• Support vendor onboarding for customers by completing documentation, providing banking and tax information, and setting up vendor portals.

Required profile

• Previous experience in credit control, collections, banking, or a finance‑related role.
• Experience in a SaaS or subscription‑based environment is advantageous.
• Familiarity with invoice creation, payment application, and credit/debit memo management.
• Strong knowledge of Microsoft Excel for data management and financial record‑keeping.