IT Helpdesk Associate

About the role

Avenga is looking for an IT Helpdesk Associate to support its finance operations. You will act as a liaison between customers and internal teams, ensuring accurate cash application and timely resolution of payment inquiries.

Key responsibilities

• Maintain up‑to‑date records of customer accounts receivable balances, including payments and credit applications.
• Process daily ACH payments and check deposits, reconcile entries, and investigate variances.
• Post and apply payments, update daily bank report spreadsheets, and monitor email and Zendesk tickets.
• Contact customers to obtain remittance information, clarify instructions, and follow up on failed payments.
• Assist the collections process, respond to ad‑hoc requests, and review AR aging reports.
• Maintain detailed listings of unapplied funds and investigate old balances.

Required profile

• Bachelor's degree in Accounting, Finance, or a related field.
• 1‑3 years of cash‑applications experience.
• Excellent verbal and written communication skills for client‑facing interactions.
• Strong ability to work collaboratively in a fast‑paced environment.
• Experience in a SaaS environment is a plus.

Required skills

• Microsoft Excel, PowerPoint, Word.
• Intacct, Stripe, Paya, Braintree.
• Zendesk, Salesforce.

What we offer

• Equal opportunity employment with a diverse and inclusive workplace.
• Access to a global network of 6,000+ specialists and a range of professional development resources.