Customer Experience Representative – Part‑Time (Thu‑Sat)

About the role

We are looking for a part‑time Customer Experience Representative to join our team on Thursday‑Saturday evenings. You will be the voice of our restaurant partners, handling inbound calls, processing orders and ensuring they are accurately transmitted to the kitchens.

Key responsibilities

• Answer inbound customer calls and provide friendly, efficient service.
• Enter and verify order details in internal systems.
• Transmit orders promptly to partner restaurants and follow up on any issues.
• Maintain high performance metrics such as speed, accuracy and customer satisfaction.
• Assist restaurant partners by streamlining their order flow and handling customer inquiries.

Required profile

• Positive, upbeat attitude with a customer‑first mindset.
• Strong verbal and written English communication skills.
• Proven ability to work collaboratively in a team environment.
• Effective problem‑solving skills and composure under pressure.

Required skills

• Proficiency with Microsoft Office applications.
• Proficiency with Google Workspace tools.

What we offer

• Competitive base salary plus night‑shift supplement and additional payments.
• Paid on‑the‑job training from day one.
• Wellbeing stipend to support physical and mental health.
• Learning and development programs for career growth.
• Pizza Friday tradition – enjoy a slice with the team.
• Referral bonuses and internal career advancement opportunities.