Customer Service Specialist

About the role

We are looking for a proactive and customer‑focused Customer Service Specialist to join our growing transport team in Skopje. The role involves managing transport bookings, communicating with customers, and coordinating closely with planning and operations teams.

Key responsibilities

• Create and manage transport bookings in the TMS system.
• Maintain regular communication with customers and provide timely shipment updates.
• Ensure clients are kept informed throughout the entire transport process.
• Coordinate with planners and operations teams to ensure smooth execution of transport orders.
• Handle customer inquiries and resolve issues professionally and efficiently.
• Maintain accurate records and documentation related to transport activities.

Required profile

• Previous experience in the European road transport industry.
• Fluent English (spoken and written).
• Excellent communication and customer service abilities.
• Ability to work in a fast‑paced environment and manage multiple tasks.
• Strong organizational skills and attention to detail.
• Experience with TMS systems is an advantage.
• Ability to cooperate effectively with operational and planning teams.

What we offer

• Competitive salary package.
• Opportunity to work in an international logistics environment.
• Professional development and career growth opportunities.
• Supportive and dynamic team culture.