Customer Support Specialist
⋮IWFirstCall · Bitola
Job description
About the role
The Customer Support Specialist is a full‑time, on‑site position based in Bitola, operating 24/7 with shift work, weekends and holidays as required.
Key responsibilities
- Handle customer inquiries through phone, email and other channels, provide accurate information, troubleshoot issues and coordinate with NOC and internal teams.
- Document and escalate incidents, monitor and follow up on open tickets, communicate updates to customers and ensure service‑level requirements are met.
Required profile
- Experience in customer service, technical support or a structured support environment.
- Excellent English communication skills, both written and spoken.
- Strong interpersonal, listening, analytical and problem‑solving abilities.
- Ability to troubleshoot basic technical issues and collaborate with NOC/engineering teams.
- Comfortable working with ticketing, CRM or similar support systems.
- Willingness and availability to work 24/7 shift schedules, including nights, weekends and holidays.
Required skills
- Ticketing systems
- CRM
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⋮IWFirstCall
Bitola
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