Customer Support Specialist

About the role

The Customer Support Specialist is a full‑time, on‑site position based in Bitola, operating 24/7 with shift work, weekends and holidays as required.

Key responsibilities

• Handle customer inquiries through phone, email and other channels, provide accurate information, troubleshoot issues and coordinate with NOC and internal teams.
• Document and escalate incidents, monitor and follow up on open tickets, communicate updates to customers and ensure service‑level requirements are met.

Required profile

• Experience in customer service, technical support or a structured support environment.
• Excellent English communication skills, both written and spoken.
• Strong interpersonal, listening, analytical and problem‑solving abilities.
• Ability to troubleshoot basic technical issues and collaborate with NOC/engineering teams.
• Comfortable working with ticketing, CRM or similar support systems.
• Willingness and availability to work 24/7 shift schedules, including nights, weekends and holidays.

Required skills

• Ticketing systems
• CRM