Field Service Engineer - North Macedonia

About the role

Lectra is looking for a field-based Field Service Engineer based in North Macedonia. The role delivers professional field service on hardware (mechanical and electronic) and software products to customers, with close cooperation with the sales organisation during pre-sales, demonstrations, tests and installations. The aim is to provide high-quality, professional service that generates overall customer satisfaction.

Key responsibilities

• Field service repair of hardware and software products
• Solution setup, testing and verification on site
• Troubleshooting and deep failure analysis
• Hardware and software installation and customer training
• Preventive maintenance and system audits
• On-call duty and inventory management of spare parts stock
• Continuous support in optimising service levels, system integration and reporting of service activities
• Sales of services and hotline support

Required profile

• Mechatronics engineer qualification or equivalent education; 3 years of experience desirable
• Fluent Macedonian (written and spoken); very good English; Eastern European languages welcome
• Willingness to travel 100%
• Customer orientation, self-reliance, mobility, flexibility, teamwork and conflict management

Required skills

• Mechanical and electronic skills
• Windows, Office and TCP/IP and wireless networking
• Software skills in operating systems, networks, firewalls and applications
• Basic data capture and management (e.g. SQL)