Help Desk Representative

⋮IWFirstCall · Bitola

New

Onsite 🇬🇧 English

Job description

About the role

Are you passionate about technology, problem-solving, and helping people? Join IWFirstCall, a global 24/7 Customer Care & NOC operation supporting enterprises and communication service providers worldwide.

Key responsibilities

Provide technical support via phone, email, and chat
Troubleshoot hardware, software, and network-related issues
Monitor systems and handle support tickets
Resolve issues at first level or escalate when needed
Work with international clients and technical teams
Document incidents and solutions accurately

Required profile

Strong communication and problem‑solving skills
Customer‑focused mindset
Interest in IT and technology
Previous Help Desk, Customer Support, or NOC experience is a plus

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Published пред 6 часа

Expires после 1 месец

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⋮IWFirstCall

Bitola

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