Operations Assistant – Finance & E‑commerce Operations

About the role

As an Operations Assistant you will support the finance and e‑commerce functions of a global technology company. Based in Skopje, you will handle refunds, payment disputes, collections and logistics invoicing, gaining hands‑on D2C experience across multiple markets.

Key responsibilities

• Process customer refunds and ensure timely, accurate reimbursements.
• Review and challenge payment disputes received via PayPal and Klarna.
• Coordinate with debt‑collection agencies, track case updates and close resolved cases.
• Manage logistics invoices and generate carrier payment invoices.
• Maintain marketplace tracking data and transfer tracking links between internal systems.

Required profile

• Completed university studies, vocational training or equivalent qualification.
• 1–3 years of professional experience, preferably in e‑commerce.
• Proficiency in English; German is a plus.
• Strong organizational skills and a diligent, structured work approach.
• Motivation to learn and develop further within an operations team.

Required skills

• Experience with e‑commerce platforms such as Magento or Shopify (preferred).
• Familiarity with payment dispute tools like PayPal and Klarna.

What we offer

• Private medical insurance.
• Access to Sportmaster facilities.
• Career growth and global exposure.
• Supportive, diverse work environment.
• Unlimited upskilling through Emapta Academy courses.