Technical Support Specialist

About the role

Cognism is seeking an entry‑level Technical Support Specialist to join its Technical Support team in Skopje. You will help customers maximise the value of Cognism’s B2B data and sales intelligence platform by providing prompt, knowledgeable assistance through email and live messaging.

Key responsibilities

• Provide technical support to customers via email and live chat.
• Investigate and resolve product‑related questions, browser, account, configuration and integration issues.
• Follow established troubleshooting processes, SOPs and internal playbooks.
• Escalate complex problems to senior engineers when necessary.
• Document troubleshooting steps and resolutions in Zendesk.
• Identify recurring issues, potential bugs and share trends with the wider team.

Required profile

• Strong problem‑solving mindset and curiosity about technology.
• Excellent written and verbal communication skills.
• Customer‑focused attitude with a sense of ownership.
• Ability to manage multiple requests and work both independently and in a team.
• Comfort with learning new software and technical concepts.

Required skills

• Zendesk ticketing system.
• Slack for internal collaboration.
• Jira for issue tracking.
• Experience with CRM and sales‑technology integrations.
• Familiarity with browser extensions and SaaS platforms.