Client Relations Coordinator

About the role

Eden Utilities is looking for a Client Relations Coordinator in Skopje, reporting to the Commercial Director and Client Manager. The role leads the delivery of a professional, transparent and consultative service covering procurement, forensic invoice validation, day-to-day billing and query support, and administrative and supplier management. It sits at the heart of building long-term partnerships and strengthening the company's reputation.

Key responsibilities

• Play an active part in client support so that every client experience reflects the company's values.
• Act as the escalation point for sensitive or complex client issues, handling them with clarity, honesty and accountability.
• Oversee the full client journey, from onboarding through to ongoing service delivery, query resolution and relationship management.
• Drive continuous improvement across client touchpoints and strengthen operational processes and team capabilities.
• Ensure timely, accurate communication with clients on contracts, queries, reports and service updates.
• Collaborate with cross-functional teams to deliver integrated, value-added services.
• Manage the COT process from initiation, ensuring a smooth transition to Account Managers.
• Monitor and report on key performance indicators such as client satisfaction, SLA adherence and workload management.
• Build and sustain long-term relationships by keeping promises and acting as a reliable partner.

Required profile

• Proven experience in client service, account management or consultancy, ideally in the utilities, energy or professional services sector.
• Ability to lead, coach and develop service teams to consistently high standards.
• Strong track record in building long-term client relationships and managing escalations.
• Excellent organisational skills, able to manage competing priorities under pressure.
• Exceptional written, verbal and interpersonal communication skills, focused on clarity and honesty.
• Proactive collaborator who thrives in cross-functional environments and embraces continuous improvement.

Required skills

• Excel knowledge: pivot tables, data entry and presenting.
• Experience engaging clients and colleagues to understand needs, gather feedback and tailor solutions.

The working hours are standard 09:00 - 17:00, with flexibility that may be agreed to suit client needs. Applications are made by sending a CV and motivation letter through the recruiter.