Customer Success Manager – US Trucking Brokerage

About the role

HMD Transport, an asset-backed freight brokerage based in Chicago serving all domestic modes of transportation in North America, is looking for a friendly, coachable and ambitious Customer Success Manager to join its team in Skopje. The role involves developing new client accounts and working with the Customer Sales team to propose brokerage solutions.

Key responsibilities

• Develop sales opportunities through outbound inquiries
• Proactively seek out new potential client accounts and make first contact with them
• Manage leads and CRM activities using HubSpot
• Maintain client and prospect databases
• Collaborate with the Customer Sales team to craft and propose brokerage solutions
• Work with the team to solve logistical challenges

Required profile

• Previous experience in sales or in the US trucking industry
• Fluent English, written and spoken
• Excellent communication and negotiation skills
• Comfortable on the phone, strong email writing, and able to handle objections
• Team player with a positive attitude and willingness to learn

What we offer

• A modern office in Cevahir Mall, Skopje
• Full private health insurance sponsored by the employer
• Discounts at the fitness and spa centre in Cevahir
• Competitive salary plus bonus and referral bonus programs
• Working hours 14:00–23:00, Monday to Friday (Macedonian local time)