Customer Technical Support
⋮IWFirstCall · Bitola
Job description
About the role
We are seeking a Customer Support Specialist to join our 24/7 certified Customer Care Center in Bitola. The role involves handling customer inquiries through multiple channels and ensuring timely issue resolution.
Key responsibilities
- Respond to customer inquiries via phone, email and other communication channels.
- Troubleshoot technical issues and coordinate with internal teams for resolution.
- Document incidents in the ticketing system and follow up to ensure customer satisfaction.
Required profile
- Experience in customer service, technical support or a similar role.
- Excellent written and spoken English.
- Strong communication, analytical and problem‑solving abilities.
- Willingness to work rotating 24/7 shifts, including nights, weekends and public holidays.
Required skills
- Basic technical troubleshooting skills.
- Familiarity with ticketing or CRM systems.
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Published 11 hours ago
Expires 1 month from now
4 views · 0 interested
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⋮IWFirstCall
Bitola