Order Management Specialist

About the role

The Order Management Specialist ensures that closed-won opportunities in Salesforce flow accurately and completely into Oracle E-Business Suite (EBS). You will monitor orders and contracts from booking through fulfilment setup, confirm that integrations and automations run as designed, and step in with manual entry or corrections when they do not. You are the last line of defence for data integrity between the CRM and ERP, which affects revenue recognition, billing and the customer experience.

Key responsibilities

• Review new and updated orders in Salesforce for completeness and accuracy, including products, pricing, quantities, terms, bill-to/ship-to details and tax and currency information.
• Verify that orders integrate properly into EBS and that the corresponding sales order is created, fully populated and booked.
• Perform manual sales order entry or data corrections in EBS when integrations fail or orders need special handling.
• Correct data discrepancies between Salesforce and EBS so both systems reflect the same information.
• Document recurring errors and work with IT, Salesforce Admins and EBS support teams on root-cause fixes.
• Ensure contracts are properly activated in Salesforce once orders are validated and approved.
• Support month-end and quarter-end close by prioritising and validating bookings on tight deadlines.

Required profile

• Experience in order management, order operations, sales operations, data entry or a similar role.
• Strong attention to detail and a high standard for data accuracy.
• Clear written and verbal communication.
• Ability to manage multiple priorities and meet deadlines, especially at period end.
• Bachelor's degree in Business, Finance, Information Systems or equivalent experience.

Required skills

• Hands-on experience with Salesforce, including viewing and validating orders, quotes and contracts.
• Preferred: working knowledge of Oracle E-Business Suite (Order Management module preferred).
• Preferred: understanding of integration concepts such as middleware, APIs and error handling.
• Preferred: experience with Salesforce reporting and dashboards, advanced Excel skills, and experience with CPQ or Revenue Cloud Advance, subscription or recurring-revenue order processes.