Retention Specialist (Flow Buildouts)

About the role

Social Scout is an email marketing agency for DTC eCommerce brands that builds, manages and optimizes email strategies to increase retention and conversions. It is hiring a Retention Specialist (called a Flow Specialist in the text) to lead and execute high-volume email flow buildouts across many brands. The role is full-time and fully remote, open to anyone based anywhere in the world, and requires fluent English and availability 9:00 AM - 5:00 PM EST.

The role covers a one-time flow buildout offer with a standardized set of 23 emails across six core flows: Welcome, Abandoned Site, Abandoned Browse, Abandoned Cart, Abandoned Checkout and Post-Purchase. Clients range from early-stage brands with no existing flows to large, established ones, and the specialist leads an internal team of three or more designers and Klaviyo builders.

Key responsibilities

• Own the strategy for each client's flow buildout and write all email copy across the six core flows.
• Lead and manage a team of three or more designers and Klaviyo builders, overseeing project timelines end to end.
• Lead one to two onboarding calls per day and act as the main point of contact during the buildout.
• Present strategy and creative direction to clients, manage feedback and approvals, and identify high-potential clients for full-service Klaviyo account management.

Required profile

• Fluent written and spoken English; available 9:00 AM - 5:00 PM EST.
• Proven ability to manage designers and technical builders, set priorities and hold people accountable without micromanaging.
• Highly organized, deadline-driven, able to handle multiple concurrent buildouts.
• Comfortable leading client-facing calls with strong preparation.
• Must be set up and hired as a contractor.

Required skills

• Strong understanding of email marketing and lifecycle flows in eCommerce.
• Hands-on experience with Klaviyo and flow-based strategy across several brands.
• Excellent copywriting, especially short-form email copy that matches a brand's voice.

What we offer

• Competitive base salary with performance bonuses based on KPIs and upsell performance.
• Monthly bonuses of $1,000-$2,000 tied to upselling a set share of high-priority brands to full-service management.
• Full-time, fully remote work, based anywhere in the world.