VIP Agent

About the role

SparkUP Digital, a marketing and consulting agency based in Skopje that works with international partners in the iGaming industry, is looking for a VIP Agent. This is a full-time, on-site position at the office in Skopje, focused on building and maintaining strong relationships with VIP customers and keeping them satisfied and engaged.

Key responsibilities

• Manage VIP accounts and respond promptly to their inquiries
• Provide tailored support and proactively identify ways to improve the customer experience
• Monitor activity and performance, and communicate promotions and offers
• Coordinate with internal teams to resolve issues efficiently
• Gather feedback and prepare reports on VIP trends
• Contribute ideas to improve VIP programs and retention strategies

Required profile

• Experience handling high-value or VIP clients
• Excellent spoken and written English; other languages related to target markets are an advantage
• Interest or experience in iGaming, online entertainment or digital marketing
• Ability to work on-site in Skopje with a collaborative, customer-centric attitude
• Relevant education in business, marketing, communications or a related field; prior similar experience is a strong plus

Required skills

• Customer service and relationship management
• Organizational and time management skills, able to handle several accounts and priorities
• Comfort with CRM tools, ticketing systems and basic data analysis
• Problem-solving and proactive approach to customer needs