Customer Support Consultant (short-term, remote)

About the role

We are looking for a Customer Support Consultant to join our global support team on a short‑term basis. You will work remotely, assisting users of our SaaS partners with billing, usage, and technical issues while delivering a high‑quality experience in English (C1 level).

Key responsibilities

• Provide customer support via chat, phone, and social media channels.
• Answer questions about billing, product usage, technical problems and bugs.
• Follow service level agreements and detailed procedures for each interaction.
• Explain platform features, policies and expectations clearly.
• Escalate complex or high‑priority cases to internal teams.
• Research missing information and proactively propose solutions.

Required profile

• Excellent spoken and written English (C1).
• Minimum 1 year of experience in a customer support or help‑desk role.
• Customer‑focused mindset with strong problem‑solving abilities.
• Clear, professional and empathetic communication style.
• Reliable personal computer (≥8 GB RAM) and stable internet (≥50 Mbps download, 40 Mbps upload).

Required skills

• Experience with CRM or ticketing systems.

What we offer

• Fully remote work with flexible shift options (8 AM‑4 PM or 6 AM‑2 PM EDT, Sunday‑Saturday).
• Short‑term contract (~4 months) with potential extension.
• Compensation paid in USD.
• Referral bonuses, no time‑tracking, and a supportive, multicultural environment.