VIP Manager - iGaming

About the role

SparkUP Digital, a marketing and consulting agency based in Skopje that supports international iGaming clients with acquisition, customer relationship management and customer support, is looking for a full-time VIP Manager. The role manages and grows relationships with high-value customers, monitors their activity, identifies engagement opportunities and applies personalized retention and loyalty strategies.

Key responsibilities

• Communicate with VIP clients across multiple channels, resolving issues promptly and ensuring high customer satisfaction.
• Analyze player behavior and prepare performance reports.
• Coordinate with marketing and customer support teams and contribute to promotional campaigns tailored to VIP segments.
• Maintain up-to-date knowledge of iGaming trends and regulatory requirements to support compliant customer management.

Required profile

• Experience handling high-value or VIP clients, preferably in a VIP, CRM or customer success role.
• Background in iGaming, online entertainment or digital marketing, with understanding of player lifecycle, acquisition, retention and loyalty programs.
• Ability to work independently in a remote setting, prioritize tasks and collaborate with cross-functional teams.
• Willingness to work flexible hours when needed to support key markets and VIP client needs.

Required skills

• Account management and strong written and verbal communication.
• Analytical skills: interpreting customer data, tracking KPIs, segmenting VIP portfolios.
• Comfort with CRM tools, reporting dashboards and common office software; ticketing or customer support platforms are a plus.