Account Manager - Healthcare Accounts

About the role

Lango is a technology-enabled language management platform that unifies the language service workflow, serving customers in healthcare, education, government, legal and commercial sectors. It is looking for a mid-level Account Manager to manage key accounts, forecast pipelines and ensure client satisfaction, working directly with important clients in the healthcare industry such as hospitals, clinics and behavioural health facilities.

Key responsibilities

• Develop revenue-growth strategies for existing healthcare accounts by identifying upsell and cross-sell opportunities.
• Manage account pipelines accurately and provide actionable insights to business unit leadership.
• Build long-term client relationships and align Lango's solutions to maximise account value.
• Lead quarterly business reviews (QBRs) to review performance and strengthen client relationships.
• Maintain high-quality CRM data in HubSpot, including accurate records of client interactions and opportunities.
• Collaborate with Customer Care, Business Development and Marketing teams.
• Stay informed on industry trends and report regularly on account performance, pipeline status and revenue forecasts to senior management.

Required profile

• 2-4 years of account management experience, ideally in language services or tech-enabled services, and preferably in the healthcare industry.
• Bachelor's degree or equivalent professional experience preferred.
• Ability to build client relationships remotely and in person, and to identify upsell and cross-sell opportunities.
• Adaptable to a fast-paced environment with a proactive, problem-solving mindset.

Required skills

• Strong analytical ability for pipeline management and revenue forecasting.
• Excellent communication and relationship management skills.
• Hands-on experience with HubSpot CRM or similar tools.