Customer Success Manager (Skopje or Belgrade)

About the role

Bridge Brand Protection is a fast-growing company in online brand protection and digital intellectual property rights, serving many major global brands. It is looking for a Customer Success Manager to work on site in Skopje or Belgrade. The role manages relationships with international clients, ensures the successful delivery of services, maintains high customer satisfaction and identifies ways to strengthen and develop existing partnerships.

Key responsibilities

• Act as the main point of contact for assigned international clients, keeping regular communication and building long-term relationships.
• Coordinate internal teams so that services are delivered according to client expectations and agreed objectives.
• Monitor client performance, prepare regular reports and give meaningful updates and insights.
• Organize client meetings and periodic business reviews to discuss results, challenges and opportunities.
• Identify potential issues, address client concerns and ensure a high level of customer satisfaction.
• Find opportunities to improve service delivery, strengthen partnerships and expand the scope of services.

Required profile

• Advanced knowledge of French and English, spoken and written, as the role involves regular communication with international clients.
• Excellent communication and interpersonal skills, with strong organizational and project management skills.
• Ability to understand client needs, manage expectations and deliver services on time.
• Proactive, solution-oriented mindset with strong attention to detail and problem-solving.
• Desired: previous experience in Customer Success, Account Management, Client Relations or Project Management; experience with international clients, preferably B2B; familiarity with online brand protection, IP, e-commerce or digital services; knowledge of other languages; experience with CRM platforms and project management tools.

Applications are considered from North Macedonia or Serbia; interested candidates send their CV and motivation by email to the Head of Operations.