Order Management Specialist

About the role

Emapta is recruiting an Order Management Specialist on behalf of its client, a global electronics manufacturer active in home appliances, entertainment, mobility and sustainable technologies. The role is onsite in the 2nd-floor business center of Manhattan Kapistec in Skopje, on a day shift with weekends off.

Key responsibilities

• Ensure accurate and timely order entry and processing, including licenses and LWA.
• Monitor EDI orders, spot discrepancies and resolve processing issues.
• Track backorders, process customer returns and issue credit notes.
• Enter, process and monitor special order types until completion.
• Monitor logistics providers to support efficient order fulfillment.
• Assist internal and external customers by telephone and in writing.
• Process debit notes and support inventory counting.
• Meet deadlines across assigned customer groups and product categories.

Required profile

• Vocational training in a commercial field, preferably wholesale and international trade.
• At least 3 years of experience in order management, order processing, commercial administration or a similar role.
• Strong sense of responsibility, attention to detail and commitment to deadlines.
• Good command of English; German fluency is highly preferred but not required.

Required skills

• Proficiency in Microsoft Office, especially Excel.

What we offer

• Indefinite-term contract, day shift (8:00-16:00 or 9:00-17:00 North Macedonia time).
• Private medical insurance and access to Sportmaster.
• Career growth opportunities and global career exposure.
• Unlimited upskilling through Emapta Academy courses.