Restaurant Support Representative

About the role

We are looking for a Restaurant Support Representative to join Slice’s partner support team. You will be the first point of contact for thousands of restaurant partners, handling inbound and outbound communications and helping them succeed on our platform.

Key responsibilities

• Respond to partner inquiries via Email, SMS and phone, meeting defined response‑time targets.
• Educate restaurants on Slice processes, resolve objections and provide product feedback.
• Collaborate with Account Managers, Menu, C‑Ops, Sales and other teams to off‑load operational tasks.
• Assist partners with shop operations, menu updates and minor finance cases such as reimbursements.
• Identify growth opportunities and recommend improvements to the platform.

Required profile

• Excellent verbal and written English communication skills.
• Strong problem‑solving, time‑management and analytical abilities.
• Adaptable, able to work across three shifts and respond to changing priorities.
• Approachable, trustworthy and capable of building relationships with partners and internal teams.

Required skills

• Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, Excel).
• Experience using Salesforce.
• Familiarity with the Kustomer customer‑service platform.

What we offer

• One‑month paid training with a dedicated trainer and mentor.
• Career‑development focused company structure.
• Pizza Fridays, wellbeing budget and a Learning & Development program.