Software Support Engineer

About the role

We are looking for a Junior Support Engineer to join a fast‑growing AI‑powered validation technology company serving life‑science innovators. The role is fully remote and offers the chance to work with modern web technologies while providing first‑line technical support to an international customer base.

Key responsibilities

• Learn and understand the company’s Next.js, React, Node.js and Supabase architecture.
• Investigate and reproduce customer‑reported issues, develop TypeScript fixes, and deploy them across frontend and backend.
• Use AI‑assisted tools such as Cursor to analyse code, call stacks and identify root causes.
• Write clear, customer‑friendly email responses and support customers calmly during high‑pressure situations.
• Collaborate with Product, QA and Engineering teams to prioritise urgent issues and releases.
• Contribute to internal documentation, knowledge bases, support runbooks and improve monitoring and alerting processes.

Required profile

• Strong debugging, troubleshooting and problem‑solving abilities.
• Ability to work independently, manage priorities and execute tasks with minimal supervision.
• Excellent written English communication skills and a customer‑focused mindset.
• Experience communicating directly with customers about technical issues is highly preferred.

Required skills

• Next.js
• React
• Node.js
• TypeScript
• Supabase
• SQL
• Cursor or similar AI‑assisted development tools

What we offer

• Fully remote work from anywhere.
• Access to a peer community of high‑performing professionals.
• Ongoing support from Huzzle before and after placement.
• Tailored compensation matching candidate preferences.