Customer Service Advisor - Italian language

About the role

We are looking for a Customer Service Advisor who will provide warm, friendly and personal inbound support to our customers in Italian. The role focuses on handling incoming calls and emails, ensuring each interaction meets our high standards of service.

Key responsibilities

• Answer inbound customer calls and respond to emails in Italian.
• Deliver accurate information and resolve customer issues efficiently.
• Maintain a professional and courteous tone throughout each interaction.
• Adhere to the scheduled working hours of Monday‑Friday, 9‑18 CET, with a standard 8‑hour shift.

Required profile

• Advanced command of Italian.
• Advanced command of English (minimum B2 level).
• Excellent communication, listening and problem‑solving abilities.
• Positive, team‑player attitude with strong customer‑centric focus.
• Flexibility, energy and dedication to deliver high‑quality service.

Required skills

What we offer

• Exciting, multicultural working environment.
• Competitive salary.
• Career development through personal development plans.
• Internal recruitment opportunities and paid training.
• Option to work from home.
• Casual dress code and modern facilities with high‑technology tools.
• Quarterly and annual social events.