Customer Support Specialist – Late Hours & Weekend Rotation

About the role

Jupiter BPO is looking for a Customer Support Specialist to join its Bitola team. You will be the first point of contact for customers, handling inquiries and issues during late‑hour shifts, including weekends.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Provide accurate information on products, services, promotions, and policies.
• Investigate and resolve complaints in a timely, professional manner.
• Escalate complex issues to other departments as needed.

Required profile

• Previous experience in customer service or a related field (preferred).
• Fluent in English with excellent verbal and written communication.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Ability to multitask, prioritize tasks and maintain attention to detail.

What we offer

• Work with multiple established consumer brands.
• Creative and collaborative work culture.
• Opportunity to shape long‑term brand storytelling.
• Competitive salary and benefits, including paid holidays and PTO.